FAQs
Below are the most frequently asked questions (FAQs) about shipping, returns, sizing, and more.
For further details, visit our Delivery & Returns or Terms & Conditions pages.
Orders & Shipping
When will I get my order?
For UK orders, all items will be printed upon order and delivered within 4-7 business days of purchase.
International Delivery will vary based on your location.
For further information, see our Delivery & Returns page.
What are your shipping costs?
UK Shipping is £4.95
EU Shipping is £14.99
International Shipping is £23.99
Do you offer free shipping?
Yes! Enjoy free UK Shipping on orders over £65.
Returns & Exchanges
What is your return policy for clothing?
We offer hassle-free returns within 30 days of purchase. Items must be unworn and in original condition. Full details can be found on our Delivery & Returns page.
How do I return or exchange an item?
For Returns, simply get in touch with your Order Number. We will then review and come back to you with the steps to complete your return. At this time, we don’t offer an Exchange service. Full details can be found on our Delivery & Returns page.
Sizing & Fit
How do I choose the right size for your clothing?
Please use our size for accurate measurements of our products.
For women, we recommend sizing down.
Payments
What payment methods do you accept for online orders?
We accept most major Credit & Debit Cards, Apple Pay & Google Pay
We also accept Shop and Klarna for more flexible payment options.
Care Instructions
How should I wash and care for my clothes?
Always check the garment’s care label for specific instructions to keep your clothes looking great.
OLTO Stores
Do you have a physical clothing store?
We’re currently online-only, but stay tuned for upcoming pop-up events!
Contacting Us
How do I contact you?
We’d love to hear from you. Get in touch using the details below, or visit our Contact Us page.